See below the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.
Product
Each pair absorbs up to 4 teaspoons of liquid, locking it away in a discreet multi-layer core so you stay dry, fresh, and confident — even during your busiest days.
Yes! Our ultra-soft, breathable fabric feels just like regular underwear, keeping you cool and comfortable while you move, work, or sleep.
Try them, wear them, and wash them. If you’re not 100% happy with the fit, simply email info@roseandundies.com within 60 days and we’ll send you a new size for free — no return needed.
One pair lasts up to 100 washes, saving you hundreds of dollars each year and cutting down on endless waste from pads and liners.
We always ship in plain, unmarked packaging, so no one will know what’s inside your privacy is guaranteed.
With proper care, Rose&Undies last 6–12 months. Just machine wash cold and hang to dry, no special treatment needed.
Our products are designed for all women who value comfort, confidence, and sustainability, including:
Postpartum mothers
Women managing bladder leaks or light incontinence
Active women seeking protection and comfort
Eco-conscious shoppers looking for a reusable alternative to pads and liners.
Yes! All our underwear is washable and reusable, helping you reduce waste and save money. They are designed to last up to 100 washes without losing absorbency when properly cared for.
Shipping
You have received a track & trace code so you can keep an eye on your package.
Worried something went wrong? Please send us a mail to info@roseandundies.com so we can help you out.
Please write us on info@roseandundies.com. Our friendly customer support will handle this for you and will make sure you will get your order.
We offer standard and express shipping globally.
For details on delivery times, please visit our Shipping Policy page, where all shipping information is outlined.
Yes! We ship worldwide. Delivery times and shipping fees vary by destination.
International customers may be responsible for customs duties or import fees depending on their country’s policies.
Returns
We want you to love your Rose & Undies!
You can return any unworn, unwashed underwear in original condition within 30 days of receiving your order.
To initiate a return or exchange, contact our team at info@roseandundies.com.
Please contact us at info@roseandundies.com within 7 days of delivery with your order number and a description (plus photos if possible). We’ll help resolve the issue promptly.
We can accept order cancellations or modifications within 12 hours of purchase.
After that, your order may already be processed and shipped.
If you need assistance, email us as soon as possible at info@roseandundies.com
Please email us at info@roseandundies.com first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
Why Pick Rose&Undies?
We're confident our undies are the comfiest you'll ever wear.
