FAQs

FAQ – Rose & Undies

1. What is Rose & Undies?
Rose & Undies creates stylish, reusable leakproof underwear designed to absorb light to heavy leaks discreetly and comfortably. Our underwear looks and feels like regular underwear but protects you from leaks related to urinary incontinence, postpartum recovery, or periods — so you can live life confidently.

2. How does Rose & Undies underwear work?
Our underwear features a 3-layer absorbent liner that:

  • Absorbs liquid quickly

  • Traps moisture securely

  • Wicks away dampness to keep you dry and comfortable
    They can hold up to 4 teaspoons of liquid and remain soft, breathable, and discreet under clothing.

3. Who are Rose & Undies products for?
Our products are designed for all women who value comfort, confidence, and sustainability, including:

  • Postpartum mothers

  • Women managing bladder leaks or light incontinence

  • Active women seeking protection and comfort

  • Eco-conscious shoppers looking for a reusable alternative to pads and liners.

4. What styles do you offer?
We offer a variety of styles and absorbency levels to fit every need:

  • High-Waisted

  • Comfy & Discreet

  • Comfort Plus

  • Heavy Absorbency

  • Style-focused designs: Bikini, Hipster, Cheeky, Lace, and Floral patterns.

5. Are Rose & Undies washable and reusable?
Yes! All our underwear is washable and reusable, helping you reduce waste and save money. They are designed to last up to 100 washes without losing absorbency when properly cared for.

6. How do I wash my leakproof underwear?
Machine wash cold, preferably in a laundry bag, and air dry. Avoid fabric softeners and bleach to preserve absorbency.

7. What if my order doesn’t fit or I’m not happy with it?
We want you to love your Rose & Undies!
You can return any unworn, unwashed underwear in original condition within 30 days of receiving your order.
To initiate a return or exchange, contact our team at info@roseandundies.com.

8. Do you offer exchanges?
Yes — if you need a different size or color, email us at info@roseandundies.com and we’ll guide you through our self-service return and exchange process.

9. How long does shipping take?
We offer standard and express shipping globally.

For details on delivery times, please visit our Shipping Policy page, where all shipping information is outlined.

10. Do you ship internationally?
Yes! We ship worldwide. Delivery times and shipping fees vary by destination.
International customers may be responsible for customs duties or import fees depending on their country’s policies.

11. What if my order is missing, damaged, or incorrect?
Please contact us at info@roseandundies.com within 7 days of delivery with your order number and a description (plus photos if possible). We’ll help resolve the issue promptly.

12. Can I cancel or change my order?
We can accept order cancellations or modifications within 12 hours of purchase.
After that, your order may already be processed and shipped.
If you need assistance, email us as soon as possible at info@roseandundies.com.